Need inspiration?

Can't find the your friend's favourite fragrance? Wondering which tipple to take with you? No idea if the designer sunglasses that you've chosen suit you? When there are so many brands to discover, and such a wide assortment of products to choose from,it can be tricky to decide what to buy. That's why we have a team of personal shoppers at Gatwick and Heathrow dedicated to helping you pick the right items.

The service is free of charge and there's absolutely no obligation to buy. Just look out for your personal shoppers at Gatwick or Heathrow and ask them to lend you a hand. They'll take you around the store and give you helpful hints and suggestions to make your shopping trip a breeze. Experience the benefits of Personal Shopping today! Don't forget, you can either take your shopping with you today or collect it on your return with our Shop and Collect Service.

Email and telephone

Want to know if the product you are looking for is available at World Duty Free? Here are the relevant contact details:

Gatwick North


Telephone No: 07795 128182 (telephone line is available 07.00-16.00)

Gatwick South


Telephone No: 07917 427378 (telephone line is available 07.00-19.00)

Heathrow Terminal 1


Heathrow Terminal 3


Heathrow Terminal 4


Heathrow Terminal 5

E mail:

Telephone No: 07500 089538 (telephone line is available 05.30-22.00)

Personal shoppers will also be able to give you information about what activities will be going on when you pass through the terminal, allowing you to plan your shopping trip as well as your flight!